Shipping Policy

Last updated: 21 July 2026

Thank you for shopping with SJM Magnetics Co. Every item is custom-made for you after you order, so the time you wait is the sum of production time and transit time. This page explains both, along with where we ship and what it costs.

Production Time

Your order goes into production once we have your photos and personalization details. Standard production time is 2–5 business days (Monday through Friday, excluding U.S. public holidays). Larger orders or designs with detailed personalization can take a little longer — if that happens, we will email you before production begins so you always know where things stand.

Transit Time

When your parcel leaves us you will receive a shipping confirmation email with tracking. Delivery estimates come from the carrier and are not guaranteed; weather, carrier volume, and holiday peaks can affect them.

Where We Ship

We ship to addresses within the United States only. We do not currently ship internationally.

Carriers

Orders are sent with USPS or UPS. We select whichever service best suits the size, weight, and destination of your order.

Shipping Rates

We keep shipping simple with a flat rate for U.S. orders — no surprise surcharges. The flat rate that applies to your order is shown in your cart and again at checkout before you pay. Any free-shipping offers will be displayed on the Site while they are running.

Local Pickup

Local pickup is available free of charge from 2499 Old Winder Jefferson Hwy, Jefferson, GA 30549. Choose local pickup at checkout and we will email you as soon as your order is ready, together with a pickup time. Please bring your order confirmation with you.

Sales Tax

We are registered to collect Georgia sales and use tax. Any applicable tax is calculated and shown at checkout before you pay.

Order Confirmation & FTC Mail Order Rule

You will receive an order confirmation by email immediately after checkout. In line with the FTC Mail Order Rule, if we cannot ship your order within the production window stated above (or, where no time was stated, within 30 days), we will contact you. You may then agree to the delay or cancel your order for a full refund.

Address Accuracy

Please check your shipping address carefully at checkout. Orders returned to us as undeliverable, refused, or sent back because of an incorrect or incomplete address can be re-shipped, but a further shipping charge will apply.

Lost or Delayed Packages

Once tracking shows a package as delivered, responsibility passes to the buyer. If tracking says delivered but the parcel is not with you, please check with your household, neighbours, and local carrier depot, and open a trace with USPS or UPS — then email us and we will help however we can.

Damaged on Arrival

If your order arrives damaged, email sarahjmercantile@gmail.com within 14 days of delivery with your order number and clear photos of the damage and the outer packaging. You do not need to send personalized items back — please keep them. We will arrange a replacement at no cost to you. Full details are in our Refund Policy.

Ship-From Location

All orders are packed and shipped from 2499 Old Winder Jefferson Hwy, Jefferson, GA 30549, United States.

Contact

Questions about shipping or a package in transit? Email sarahjmercantile@gmail.com. We reply within two business days. All prices and shipping charges are shown in USD (U.S. Dollars).